{"id":2034,"date":"2012-12-02T18:01:30","date_gmt":"2012-12-02T11:01:30","guid":{"rendered":"http:\/\/snt.com.vn\/blog\/?p=2034"},"modified":"2012-12-02T18:01:30","modified_gmt":"2012-12-02T11:01:30","slug":"cong-ngh%e1%bb%87-cti-va-nh%e1%bb%afng-%e1%bb%a9ng-d%e1%bb%a5ng","status":"publish","type":"post","link":"https:\/\/snt.com.vn\/blog\/cong-ngh%e1%bb%87-cti-va-nh%e1%bb%afng-%e1%bb%a9ng-d%e1%bb%a5ng\/","title":{"rendered":"C\u00f4ng ngh\u1ec7 CTI v\u00e0 nh\u1eefng \u1ee9ng d\u1ee5ng"},"content":{"rendered":"

1. <\/strong>Gi\u1edbi thi\u1ec7u<\/strong><\/p>\n

\"fd\"<\/strong><\/p>\n

    <\/ol>\n

    CTI (Computer Telephony Integration)<\/a> l\u00e0 m\u1ed9t thu\u1eadt ng\u1eef chung cho b\u1ea5t k\u1ef3 c\u00f4ng ngh\u1ec7 n\u00e0o cho ph\u00e9p k\u1ebft h\u1ee3p \u0111i\u1ec7n tho\u1ea1i v\u1edbi m\u00e1y t\u00ednh c\u00e1 nh\u00e2n. Thu\u1eadt ng\u1eef n\u00e0y \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng ch\u1ee7 y\u1ebfu \u0111\u1ec3 m\u00f4 t\u1ea3 c\u00e1c \u1ee9ng d\u1ee5ng t\u01b0\u01a1ng t\u00e1c d\u1ef1a tr\u00ean m\u00e1y t\u00ednh gi\u00fap ng\u01b0\u1eddi d\u00f9ng s\u1eed d\u1ee5ng hi\u1ec7u qu\u1ea3 h\u01a1n, m\u1eb7c d\u00f9 n\u00f3 c\u0169ng c\u00f3 th\u1ec3 ph\u1ee5 thu\u1ed9c v\u00e0o c\u00e1c ch\u1ee9c n\u0103ng nh\u01b0 \u0111\u1ecbnh tuy\u1ebfn cu\u1ed9c g\u1ecdi t\u1ef1 \u0111\u1ed9ng d\u1ef1a tr\u00ean m\u00e1y ch\u1ee7.<\/p>\n

    2. <\/strong>C\u00e1c \u1ee9ng d\u1ee5ng<\/strong><\/p>\n

      <\/ol>\n

      CTI \u0111\u01b0\u1ee3c \u1ee9ng d\u1ee5ng nhi\u1ec1u nh\u1ea5t trong c\u00e1c trung t\u00e2m d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, v\u1edbi d\u1ecbch v\u1ee5 tr\u1ea3 l\u1eddi t\u1ef1 \u0111\u1ed9ng, nh\u01b0 t\u1ef1 \u0111\u1ed9ng tra c\u1ee9u v\u00e0 tr\u1ea3 l\u1eddi s\u1ed1 \u0111\u1ecba ch\u1ec9 c\u1ee7a thu\u00ea bao \u0111i\u1ec7n tho\u1ea1i; t\u1ef1 \u0111\u1ed9ng tr\u1ea3 l\u1eddi k\u1ebft qu\u1ea3 thi tuy\u1ec3n sinh, k\u1ebft qu\u1ea3 x\u1ed5 s\u1ed1,\u2026<\/p>\n

      \"dsds\"<\/p>\n

      CTI s\u1eed d\u1ee5ng cho c\u00e1c \u1ee9ng d\u1ee5ng nh\u01b0:<\/p>\n

      –\u00a0\u00a0\u00a0\u00a0\u00a0 Trung t\u00e2m ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng (Call\/Contact Center)<\/p>\n

      –\u00a0\u00a0\u00a0\u00a0\u00a0 Kh\u1ea3o s\u00e1t, nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng (Market Research Surveys)<\/p>\n

      –\u00a0\u00a0\u00a0\u00a0\u00a0 Cung c\u1ea5p t\u00e0i li\u1ec7u theo y\u00eau c\u1ea7u (Documentation Delivery on Demand)<\/p>\n

      –\u00a0\u00a0\u00a0\u00a0\u00a0 Ki\u1ec3m tra ti\u1ebfn \u0111\u1ed9 \u0111\u01a1n h\u00e0ng (Order Status)<\/p>\n

      –\u00a0\u00a0\u00a0\u00a0\u00a0 L\u1ea5y \u00fd ki\u1ebfn bi\u1ec3u quy\u1ebft quan \u0111i\u1ec3m hay bi\u1ec3u quy\u1ebft b\u00ecnh ch\u1ecdn (Contests and Opinion Polls)<\/p>\n

      –\u00a0\u00a0\u00a0\u00a0\u00a0 Qu\u1ea3n l\u00fd quan h\u1ec7 kh\u00e1ch h\u00e0ng (Customer Relationship Management)<\/p>\n

      –\u00a0\u00a0\u00a0\u00a0\u00a0 Th\u00f4ng b\u00e1o, nh\u1eafc n\u1ee3,\u2026<\/p>\n


      <\/p>\n

      CTI c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c tri\u1ec3n khai b\u1edfi s\u1ef1 k\u1ebft h\u1ee3p c\u1ee7a m\u1ed9t s\u1ed1 ho\u1eb7c t\u1ea5t c\u1ea3 c\u00e1c c\u00f4ng ngh\u1ec7 li\u00ean quan sau:<\/p>\n

      –\u00a0\u00a0\u00a0\u00a0\u00a0 T\u1ef1 \u0111\u1ed9ng chuy\u1ec3n ti\u1ebfp k\u1ebft n\u1ed1i (Auto-Attendant)<\/p>\n

      –\u00a0\u00a0\u00a0\u00a0\u00a0 H\u1ed9p th\u01b0 tho\u1ea1i (Voice Mail)<\/p>\n

      –\u00a0\u00a0\u00a0\u00a0\u00a0 Ph\u00e2n b\u1ed1 cu\u1ed9c g\u1ecdi t\u1ef1 \u0111\u1ed9ng (ACD – Automated Call Distribution)<\/p>\n

      –\u00a0\u00a0\u00a0\u00a0\u00a0 T\u01b0\u01a1ng t\u00e1c tr\u1ea3 l\u1eddi, h\u01b0\u1edbng d\u1eabn t\u1ef1 \u0111\u1ed9ng (IVR – Interactive Voice Response)<\/p>\n

      –\u00a0\u00a0\u00a0\u00a0\u00a0 Nh\u1eadn d\u1ea1ng gi\u1ecdng n\u00f3i (Voice Recognition)<\/p>\n

      –\u00a0\u00a0\u00a0\u00a0\u00a0 Text-to-Speech (Chuy\u1ec3n \u201cch\u1eef\u201d sang \u201cl\u1eddi\u201d)<\/p>\n

      –\u00a0\u00a0\u00a0\u00a0\u00a0 \u2026<\/p>\n

      3. <\/strong>L\u1ee3i \u00edch<\/strong><\/p>\n

      \"dsd\"<\/strong><\/p>\n

      <\/strong><\/p>\n

      <\/strong><\/p>\n

        <\/ol>\n

        –\u00a0\u00a0\u00a0\u00a0\u00a0 K\u1ebft h\u1ee3p 2 thi\u1ebft b\u1ecb trong m\u1ed9t giao di\u1ec7n m\u00e1y t\u00ednh <\/strong><\/p>\n

        –\u00a0\u00a0\u00a0\u00a0\u00a0 Hi\u1ec3n th\u1ecb th\u00f4ng tin chi ti\u1ebft v\u1ec1 c\u00e1c cu\u1ed9c g\u1ecdi, th\u00f4ng tin kh\u00e1ch h\u00e0ng tr\u00ean giao di\u1ec7n ch\u00ednh <\/strong><\/p>\n

        –\u00a0\u00a0\u00a0\u00a0\u00a0 D\u1ec5 d\u00e0ng li\u1ec7n k\u1ebft v\u1edbi c\u01a1 s\u1edf d\u1eef li\u1ec7u v\u00e0 c\u00e1c c\u00f4ng c\u1ee5 qu\u1ea3n l\u00fd tr\u00ean m\u00e1y t\u00ednh gi\u00fap c\u00e1c nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c d\u1ec5 d\u00e0ng, hi\u1ec7u qu\u1ea3 h\u01a1n <\/strong><\/p>\n

        –\u00a0\u00a0\u00a0\u00a0\u00a0 L\u00e0 h\u01b0\u1edbng ph\u00e1t tri\u1ec3n m\u1edf r\u1ed9ng c\u1ee7a c\u00f4ng ngh\u1ec7 cho c\u00e1c d\u1ecbch v\u1ee5 v\u00e0 \u1ee9ng d\u1ee5ng trong t\u01b0\u01a1ng lai\u2026<\/p>\n

        —————————————————————————-<\/p>\n

        C\u1ea3m \u01a1n s\u1ef1 quan t\u00e2m c\u1ee7a b\u1ea1n v\u1ec1 b\u00e0i vi\u1ebft n\u00e0y,<\/p>\n

        C\u00e1c b\u00e0i vi\u1ebft li\u00ean quan:<\/p>\n

        Aastra 470 \u2013 AMC (Aastra Mobile Client): Gi\u1ea3i ph\u00e1p v\u0103n ph\u00f2ng di \u0111\u1ed9ng<\/a><\/h3>\n

        Aastra 470 \u2013 Hospitality: Gi\u1ea3i ph\u00e1p truy\u1ec1n th\u00f4ng hi\u1ec7n \u0111\u1ea1i cho c\u00e1c kh\u00e1ch s\u1ea1n<\/a><\/h3>\n

        G\u1edbi thi\u1ec7u v\u1ec1 PMS (Property Management System)<\/a><\/h3>\n","protected":false},"excerpt":{"rendered":"

        1. Gi\u1edbi thi\u1ec7u CTI (Computer Telephony Integration) l\u00e0 m\u1ed9t thu\u1eadt ng\u1eef chung cho b\u1ea5t k\u1ef3 c\u00f4ng ngh\u1ec7 n\u00e0o cho ph\u00e9p<\/p>\n","protected":false},"author":9,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11,1],"tags":[108,115,131,133,274],"yoast_head":"\nC\u00f4ng ngh\u1ec7 CTI v\u00e0 nh\u1eefng \u1ee9ng d\u1ee5ng - Blog SNT - C\u00f4ng Ty TNHH Si\u00eau Nh\u1eadt Thanh - Sao Nhanh Th\u1ebf<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/snt.com.vn\/blog\/cong-ngh\u1ec7-cti-va-nh\u1eefng-\u1ee9ng-d\u1ee5ng\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"C\u00f4ng ngh\u1ec7 CTI v\u00e0 nh\u1eefng \u1ee9ng d\u1ee5ng - Blog SNT - C\u00f4ng Ty TNHH Si\u00eau Nh\u1eadt Thanh - Sao Nhanh Th\u1ebf\" \/>\n<meta property=\"og:description\" content=\"1. Gi\u1edbi thi\u1ec7u CTI (Computer Telephony Integration) l\u00e0 m\u1ed9t thu\u1eadt ng\u1eef chung cho b\u1ea5t k\u1ef3 c\u00f4ng ngh\u1ec7 n\u00e0o cho ph\u00e9p\" \/>\n<meta property=\"og:url\" content=\"https:\/\/snt.com.vn\/blog\/cong-ngh\u1ec7-cti-va-nh\u1eefng-\u1ee9ng-d\u1ee5ng\/\" \/>\n<meta property=\"og:site_name\" content=\"Blog SNT - C\u00f4ng Ty TNHH Si\u00eau Nh\u1eadt Thanh - Sao Nhanh Th\u1ebf\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/sieunhatthanh\" \/>\n<meta property=\"article:published_time\" content=\"2012-12-02T11:01:30+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/snt.com.vn\/blog\/wp-content\/uploads\/2012\/12\/CTI-2.jpg\" \/>\n<meta name=\"author\" content=\"L\u00ea Tr\u1ea7n\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@sieunhatthanh\" \/>\n<meta name=\"twitter:site\" content=\"@sieunhatthanh\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"L\u00ea Tr\u1ea7n\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/snt.com.vn\/blog\/cong-ngh%e1%bb%87-cti-va-nh%e1%bb%afng-%e1%bb%a9ng-d%e1%bb%a5ng\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/snt.com.vn\/blog\/cong-ngh%e1%bb%87-cti-va-nh%e1%bb%afng-%e1%bb%a9ng-d%e1%bb%a5ng\/\"},\"author\":{\"name\":\"L\u00ea Tr\u1ea7n\",\"@id\":\"https:\/\/snt.com.vn\/blog\/#\/schema\/person\/002d5e59c17915dcc5b52aec0ea10d55\"},\"headline\":\"C\u00f4ng ngh\u1ec7 CTI v\u00e0 nh\u1eefng \u1ee9ng d\u1ee5ng\",\"datePublished\":\"2012-12-02T11:01:30+00:00\",\"dateModified\":\"2012-12-02T11:01:30+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/snt.com.vn\/blog\/cong-ngh%e1%bb%87-cti-va-nh%e1%bb%afng-%e1%bb%a9ng-d%e1%bb%a5ng\/\"},\"wordCount\":636,\"commentCount\":1,\"publisher\":{\"@id\":\"https:\/\/snt.com.vn\/blog\/#organization\"},\"keywords\":[\"Auto-Attendant\",\"call center\",\"Contact Center\",\"CTI (Computer Telephony Integration)\",\"T\u1ed5ng \u0111\u00e0i IP\"],\"articleSection\":[\"C\u00f4ng Ngh\u1ec7\",\"Tin T\u1ee9c\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/snt.com.vn\/blog\/cong-ngh%e1%bb%87-cti-va-nh%e1%bb%afng-%e1%bb%a9ng-d%e1%bb%a5ng\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/snt.com.vn\/blog\/cong-ngh%e1%bb%87-cti-va-nh%e1%bb%afng-%e1%bb%a9ng-d%e1%bb%a5ng\/\",\"url\":\"https:\/\/snt.com.vn\/blog\/cong-ngh%e1%bb%87-cti-va-nh%e1%bb%afng-%e1%bb%a9ng-d%e1%bb%a5ng\/\",\"name\":\"C\u00f4ng ngh\u1ec7 CTI v\u00e0 nh\u1eefng \u1ee9ng d\u1ee5ng - 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